| COMPLAINANT | | OEC's EC |
If a complaint is filed, identify violations made by the school with: • State/Federal laws/regulations that apply to Spec Ed • Facts to base complaint. | Identify | | |
Record the issue & the date to investigate the complaint. Use the original signature & contact data. Propose a solution to the problem. | Record Use Propose | | |
If a violation is claimed on behalf of a specific child/group of children, include their ID. | Include | | |
Decide on the final solution. | | | Decide |
Complaint process remedies IDEA violations & Ohio’s Operating Standards & law. | | | Remedy |
File the complaint with complainant's original signature (not a photocopy or stamp) to ODE, OEC, PS Section | File | | |
The OEC will NOT accept the complaint, if the complaint is: • Faxed • Sent via e-mail • Anonymous | Fax Email Anonymous | | Not Accept |
The complaint must claim a violation done no more than 1 year prior to the date when the complaint is received. | Claim | | Receive |
When the complaint is filed with the OEC then forward a copy of the complaint to the school. | Forward | | Receive |
If OEC finds whole complaint insufficient, it is NOT investigated. | | | Not Investigate |
If the whole complaint is not investigated then OEC sends an "insufficiency letter" to explain how to change the complaint & enable OEC to accept/investigate the complaint. | | | Not Investigate Send |
Receive insufficiency letter, include missing data & refile complaint | Receive/ Include/Refile | | |
If the violation occured <1 year from when the complaint is refiled, the OEC will accept the complaint. | Refile | | Accept |
If a complaint is missing data, part of it may be found insufficient. The part of the complaint that includes facts will be investigated. If facts are missing, that part of the complaint is not investigated. | | | Find Investigate? |
If a complaint includes other issues (supported with facts) & if the issue falls w/in the OEC's authority, investigate the issues. | | | Investigate |
If a complaint is missing ID, contact complainant for missing data. | | | Contact |
Reply with the missing data w/in 5d. | Reply | | |
If the complaint is received w/in 5d, it is investigated. | | | Investigate |
If a complaint is not investigated or must be amended, contact: • OEC, PS Section • OCECD • OLRS | Amend? Contact | | Not Investigate? |
Connect violation to specific law/regulation/rule for reference in investigation. | | | Connect |
When receive the signed complaint, reply to the complainant -- w/in 5bd. | | | Receive/Reply |
If the complainant is NOT a parent/student (18+yrs)/school, reply to all & the complainant. | | | Reply to all |
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